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Returns/ Refund Policy

                          Returns/ Refund Policy

 

 Returns/Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately we can not offer you a refund or exchange. (You Must Notify Us Via Email Within 5 Business Days Of Your Delivery In Order For Us To Approve Your Refund) Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery will not be eligible for a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

 All U.S. Return Requests Must Be Initiated Via Email Or Contact Form Within 5 Business Days Of Delivery. We Will Send A Free Return Label Via Email.

All Returns Must Be Sent To The Following Address:

Changed Perceptionz Apparel 

4914 Cooper Rd. Suite # 8805

Cincinnati, Ohio 45242

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within (3-5 business days.)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@changedperceptionz.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.changedperceptionz.com


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item If shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customer Service Hours

Mon - Fri,  9 am -5pm EST
Saturday,   10 am -4 pm EST
Sunday, Closed

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